Whether it's discrimination or failure by a public service, complaints can expose patterns and help prevent the same harm happening to someone else.
But taking that first step isn't always easy. Many people don't know their rights, where to complain, which organisation is responsible or what information they'll need.
That's why we created Hear Me Out, a confidential, purpose-built AI tool that helps people understand their options, find the pathway that may be right for them and prepare a complaint.
Complaints are too important for generic AI
AI is becoming part of everyday life, and many people are told to ‘just ask AI.’ But making a complaint isn't like asking for a recipe or drafting an email.
Complaints often involve complex systems, different regulators and complaint bodies and deeply personal experiences. They deserve careful guidance, not guesswork.
That's why Hear Me Out has been purpose-built to help people navigate complaint pathways.
Rather than offering one-size-fits-all answers, Hear Me Out has been designed specifically for complaints to help people understand their options and navigate complaint pathways.
Taking the first step with confidence
When you've been treated unfairly, knowing where to start isn't always easy. Hear Me Out helps people take the first step with confidence.
You don't need to understand the legal system or know which organisation to contact. Hear Me Out helps you understand your options, gather information and prepare a complaint.
Every complaint starts with a story. When people are supported to tell that story, it has the potential to create change. Hear Me Out is here to help make sure those stories reach the right place.