Empowering You with the Right Tools and Information
Frequently Asked Questions
What is Hear Me Out?
Hear Me Out is an initiative of the National Justice Project aimed at improving the access to and the quality of complaints systems through innovative technology and support services. It uses AI to guide you through the complaint process, find helpful resources, and provide support along the way.
Who can use Hear Me Out?
Whether you are seeking to file a complaint for yourself, on behalf of someone else, or simply want to learn more about the process, our platform provides the necessary resources and support for complaints within New South Wales, Victoria and certain federal complaints.
How does the AI-enabled triage tool work?
The AI tool helps you identify the best complaints pathways based on your specific situation and refers you to relevant organisations for further support.
Is there any cost associated with using Hear Me Out?
No, using Hear Me Out’s platform and tools is free of charge.
Can I get legal advice through Hear Me Out?
No, Hear Me Out simply provides information on the complaints process and pathways.
What is the role of Hear Me Out in advocacy?
Data collected through the platform is used to advocate for systemic reforms and improve complaints mechanisms. No personal or sensitive data is stored.
What other resources are available through Hear Me Out?
Hear Me Out offers a comprehensive range of resources, including detailed guides and links to support services and advocacy groups, empowering you to navigate the complaints process and seek justice effectively.
Other help
National:
Legal services
National Legal Aid
Connects people to free legal advice and representation through state and territory Legal Aid Commissions.
Community Legal Centres Australia
Supports a national network of community legal centres that provide free legal help for people facing disadvantage or injustice.
Australian Pro Bono Centre
Matches people and community organisations with lawyers offering free legal assistance.
Attorney-General’s Department – Legal Assistance Services
Provides information about accessing free or low-cost legal services across Australia.
Support services
13YARN
13YARN is a free and confidential support service for Aboriginal and Torres Strait Islander people, offering assistance and guidance for making complaints and addressing various issues.
Lifeline
Offers 24-hour crisis support and suicide prevention through phone and online chat.
Beyond Blue
Provides free, 24/7 phone and online support for anyone feeling anxious, depressed, or overwhelmed.
1800RESPECT
Provides 24-hour confidential counselling and information for people affected by sexual assault, domestic, or family violence.
Kids Helpline
Offers free, 24/7 counselling for children and young people aged 5–25.
Suicide Call Back Service
Provides phone and online counselling for people affected by suicide or in crisis.
Older Persons Advocacy Network (OPAN)
Provides free advocacy, information, and education for older Australians and their families.
Other Support
Translating and Interpreting Service (TIS)
Provides free interpreters for people who do not speak English, helping them access services and information.
National Relay Service (NRS)
Helps people who are deaf, hard of hearing, or have a speech impairment to use the phone.
Carers NSW
Offers information, advocacy, and support for people caring for family members or friends.
Respect@Work
Provides support, resources, and guidance for creating respectful and safe workplaces, addressing issues of workplace harassment and fostering a culture of dignity and equality for all employees.
Multicultural Australia
Supports culturally and linguistically diverse communities to access services and feel included.
New South Wales:
Legal services
Legal Aid NSW
Provides free legal advice, representation, and assistance for eligible people dealing with legal problems.
Community Legal Centres NSW
Offers free legal advice and support for people facing disadvantage or injustice.
Aboriginal Legal Service (NSW/ACT)
Provides culturally safe legal help for First Nations people in NSW and the ACT.
Justice Connect
Links people to free legal help and representation through pro bono lawyers and community programs.
Support services
NSW Mental Health Line
Provides 24-hour advice, assessment, and referral for people with mental health concerns.
NSW Domestic Violence Line
Provides 24-hour confidential support, safety planning, and accommodation referrals for people experiencing domestic or family violence.
Link2Home
Offers 24-hour information and referrals for people who are homeless or at risk of homelessness.
Victims Services NSW
Provides counselling and financial assistance for people affected by violent crime.
Disability Justice Australia
Supports people with disabilities who have experienced abuse, neglect, or discrimination.
Other Support
Multicultural NSW
Supports diverse communities through language services, interpreting, and cultural programs.
Carers NSW
Provides counselling, information, and advocacy for carers in NSW.
Service NSW – Language Services
Offers interpreting and translation help to access NSW government services.
Respect@Work (NSW)
Provides workplace respect and safety resources for employers and employees.
NSW Ageing and Disability Commission
Investigates abuse, neglect, and exploitation of older people and adults with disability in NSW.
Victoria:
Legal services
Victoria Legal Aid
Provides free legal advice, representation, and information to help people resolve legal problems.
Community Legal Centres Victoria
Offers free legal help and advocacy for Victorians experiencing disadvantage or discrimination.
Victorian Aboriginal Legal Service (VALS)
Provides culturally safe legal advice and representation for Aboriginal and Torres Strait Islander people in Victoria.
Justice Connect
Links people in need with free legal help from pro bono lawyers and services.
Law Institute of Victoria – Find a Lawyer
Helps Victorians find qualified lawyers and understand their legal rights.
Support services
Mental Health and Wellbeing Helpline (Vic)
Provides 24-hour support, advice, and referrals for mental health and wellbeing concerns.
Safe Steps Family Violence Response Centre
Offers 24-hour crisis support, safety planning, and accommodation for people experiencing family violence.
SuicideLine Victoria
Provides free, 24-hour counselling for people at risk of suicide or supporting someone in crisis.
Carer Gateway (Vic)
Connects carers to free counselling, coaching, and practical support.
Elder Rights Advocacy (ERA)
Provides free, confidential advocacy and information for older Victorians in aged care or facing elder abuse.
Other Support
LanguageLoop (Vic)
Provides interpreting and translation services across Victoria for people who don’t speak English.
Multicultural Affairs Victoria
Promotes inclusion and supports multicultural communities across the state.
Respect Victoria
Leads prevention efforts to stop family violence and promote gender equality.
Carers Victoria
Provides information, advocacy, and emotional support for unpaid carers.
Disability Justice Australia
Supports people with disabilities who have experienced discrimination, abuse, or neglect.
Need more support?
If you or someone you know has experienced unfair treatment, you can take action. "Hear Me Out" is here to help you find the right support and resources to make your voice heard. Use our platform to find out how to make a formal complaint and get the help you need to address the issue.
