Hear Me Out is running a pilot clinic with Monash University to give people extra, human support navigating the complaints system. If your matter is suitable, a supervised student team may help you work out the right complaint pathway, organise your information, and prepare a clearer complaint through a phone or video appointment. To request support, email hello@hearmeout.org.au with a short summary of what happened and what outcome you’re seeking.

Now available in Victoria, Hear Me Out helps people make complaints to the right body faster and with less confusion. Free, plain-English and built for access to justice.

Struggling to lodge a complaint or find the right place to be heard? Hear Me Out is a free online tool that helps you cut through confusion by matching your issue to the correct complaints body—whether it’s about discrimination, faulty products, workplace issues, or government services. Instead of being bounced between departments or buried in legal jargon, Hear Me Out guides you step-by-step with clear, simple instructions so you can take action confidently. It doesn’t offer legal advice or resolve complaints directly, but it does make navigating the complaints process easier, fairer, and far less frustrating.